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E-Services Help

E-Services Help

We are pleased to communicate with our customers via the website of the Ministry of Health and Prevention.If you have any questions or queries related to services, you can send your request via email


A world-class payment and collection system

The e-Dirham system was launched by the Ministry of Finance (MoF) in 2011 as a system of electronic chan​nels and digital payment gateways capable of collecting service fees and revenue for the Federal Government via Prepaid Cards, in order to enhance the delivery of public services.

The e-Dirham G2 system was implemented in 2011, providing world-class payment networks and schemes, via platforms configured to be flexibly integrated with e-Government service applications. The platforms can also be configured to work with online payment applications, payment via mobile phones, and electronic collection via different payment channels in line with universally accepted standards.

e-Dirham Service

To complement the e-Dirham system as a smart payment method for more than 5,000 government services, the Ministry of Finance (MoF) provides the private sector companies joining the system with three support services, namely: approving the applications of the concerned entities for linking to e-Dirham, authorising the use of e-Dirham to enable administrators to turn on the system, receiving fees, cancelling transactions, making refunds, exporting reports, reporting malfunctions and providing feedback, as well as adding, modifying or deleting service fees provided via e-Dirham for entities using the system, according to relevant regulations and resolutions.

Location of service provision

  • Website
  • First abu Dhabi bank branches
  • Authorized distribution channels
  • ATM/CDM machines
  • eDirham kiosks

For Further Details​​​​​
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